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    Conflict Resolution - A Key Human Resource Skill

    Date: June 16, 2022, 12:00pm
    Jane Murtaugh, SHRM-SCP
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    One of the key competencies for HR Professionals is the ability to resolve and/or mediate conflicts in a respectful, appropriate and impartial manner. Understanding conflict and the different methods of resolving it, is an important part of your professional HR skillset.  Note: For those studying for the SHRM CP or SCP exams, Conflict Management is in the SHRM Body of Applied Skills and Knowledge (BASK) under the Interpersonal Cluster on page 31. 

    The session will focus on the theory behind the Thomas-Kilmann Conflict Mode Instrument (TKI) which is a conflict style inventory. The TKI is a validated tool developed to measure an individual's response to conflict situations. TKI describes five modes of interacting with others including competing, collaboration, comprising, avoiding and accommodating.

    This session will focus on how to use the different modes to solve work-related conflict situations. Using a variety of scenarios and breakout groups, this session will help participants gain keen insights into conflict management and resolution.   

    Get to know our speaker

    Jane Murtaugh, SHRM-SCP is a Professor of Human Resources Management and Chair of the HRM Certificate Program at the College of DuPage, where she has taught for 20 years. Jane is known for her work with students in preparing for or enhancing their HR careers through SHRM and HRCI certification preparation. In addition, as part of the curriculum, she facilitates real world HR exposure and networking through informational interviews in the HR community. She also encourages students to join their local SHRM chapter. 

    Professor Murtaugh has 10 years of experience in human resources, general management, corporate training and leadership from her previous roles with Data General Corporation and Avnet Computer. 

    Jane has an MBA in Management and a M.S. Ed. in Business Education from Northern Illinois University. Jane earned her SHRM-SCP senior certified human resource professional certification in January 2021. 

    She is a member of the Human Resource Association of Greater Oak Brook and a is mentor for emerging professionals within that organization. 


    The use of this official seal confirms that this Activity has met HR Certification Institute’s® (HRCI®)  criteria for recertification credit pre-approval.